We want you to be completely satisfied with your experience at MassageTools. Our goal is to provide you with information and our own personal experience to assist you in purchasing the best equipment for you and your business. If something doesn't meet your expectation, we will refund your purchase on most items within 30 days of the purchase date. In order to keep our prices low, some exclusions do apply, including a re-stocking fee on some items. Please see our returns section for details.
We want you to feel comfortable knowing that you're purchasing your products at the best possible price. If you see the item advertised somewhere else for less, please contact us prior to placing your order and we will match most delivered prices on the same item in the continental US. In most cases we already sell at the lowest possible price, so you don't have to shop around. We do not price match auction sites or dealers that violate MAP.
We guarantee that your information and transaction is completely secure. We do not sell your information to 3rd parties. We only use the information you provide us to contact you about your order or special offers. You can opt out of our mailing list at any time. MassageTools website is security tested daily and a safe place to shop online. We proudly display the McAfee Security seal that ensures your transaction is 100% secure.
If for some reason you feel we have not lived up to our guarantee, please contact our customer service department at 866-928-9955.
Freight Shipping. Items that weigh more than 100 pounds ship via freight carrier. Freight items ship in a large box secured to a pallet. The freight carrier will call you by phone several days before your order arrives to schedule a delivery window that works for you. If you need your order to be delivered on a specific day or time, you can specify that window when the carrier contacts you.
Ground Curbside Delivery ($195). The carrier delivers your order to the curb of the shipping destination. You must arrange to bring your order inside. Two people and a furniture dolly can transport most single-item pallets.
Inside Ground Delivery ($295). The carrier delivers your order inside the front entrance of the shipping destination. This service does not include delivery to a specific room or unpacking.
White Glove Delivery ($595). Turnkey delivery. The carrier delivers your order to a room of your choice, unpacks the items, and removes the packing materials and pallet.