Privacy Policy

We are glad that you have chosen to shop at Massage Tools! We have always been committed to protecting your privacy online. This page explains how we collect, use and protect the information that you provide to us through Massage Tools websites, our mobile sites, applications and our use of social media sites (collectively, the “Sites”), services, applications, campus, and any other personal information obtained when you call, email, or otherwise communicate with Massage Tools. By accessing the Sites on any computer, mobile phone, tablet, or other device, making a purchase from Massage Tools, or otherwise interacting with Massage Tools, you agree to the terms of this Privacy Policy.

*We may modify this Privacy Policy at any time, and will post the current version on the Sites. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the information we collect.

We Collect The Information That You Provide Us

We accept and store any information that you submit on the Sites or by any other means. For example, you may provide personal information when you place an order or contact us. This information may include name, address, phone number, email address, credit or debit card and payment information, expiration date, CVV code, billing address and other personal information.

Telephone Calls with Massage Tools

We constantly review our own performance to ensure that we're providing exceptional service and support.

Web Site Use Information

We collect and analyze technical information about how customers interact with the Sites including, but not limited to, IP addresses, MAC address or other device identifier, browser types, operating systems, pages and content viewed and clicked, links, the state and country from which you access the websites, dates and times of your visit, and other information.

Google Analytics

Massage Tools may use Google Analytics to evaluate use of the Sites for our internal purposes such as evaluating usages of the Sites. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at


Like many websites, we utilize a standard technology called "cookies" to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wishlist for example. A cookie is a small text file that is placed on your computer when you access the Sites and allows us to recognize you each time you visit. We may use cookies to: (1) enhance or personalize your usage of the Sites and shopping experience; (2) allow you to use the Sites without having to re-enter your user name and password; (3) monitor the Sites usage; (4) manage the Sites; and (5) improve the Sites and our products and services, including providing you with interest-based ads. For more information on our advertising, see below “Internet-Based Advertising.”

If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions.

Email Information and Contact Forms

We may collect, store, and use any information that you submit via email or any of the forms on the Sites.

How We Use Collected Information

We use collected information for the purpose of administering our business activities such as completing and tracking orders, customer service, communicating with customers, customizing the shopping experience, troubleshooting, improving the website design and functionality, and other business uses.

We may combine the information we collect through cookies, web beacons, or other technology tools with other information we have collected from you or information from other sources.

We do not intentionally share your information with third parties except as required by law or to facilitate business operations (such as shipping partners and payment processors).

Interest-Based Advertising

We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to the Sites and elsewhere over time.

You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in.

How You Can Review or Correct Your Information

We respect your right to access and correct your personal information. To review or correct your personal information, or to change your communication preferences, please contact us at or (866) 928-9955, extension 3. If you have subscribed to any of our email newsletters, you may unsubscribe at anytime.


The Sites are not directed to children and we do not knowingly collect any personal information from children under the age of thirteen without verifiable parental consent. If you believe that a child has provided personal information to us, please contact us promptly as described below, and we will endeavor to investigate and delete such information from our systems.

Links to Other Websites

Massage Tools is not responsible for the content or practices employed by other websites that are linked to/from the Sites, including but not limited to, payment processing sites like PayPal and social media sites like Facebook, YouTube, and Instagram, which may have privacy policies that differ from our own. When you use a link to go from the Sites, including but not limited to, to another website, our privacy policy is no longer in effect. We are not responsible for the activities and practices that take place on these websites. Accordingly, we recommend that you review the privacy policy posted on any external site before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies.

How We Protect Your Information

In order to protect your information, we maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have put in place appropriate electronic, physical, and administrative safeguards. Still, even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.

If you suspect a data breach, please contact us at or (866) 928-9955, extension 3.