Price Match Guarantee
Massage Tools will match the shipped price before tax on identical items offered elsewhere. To qualify for a price match, the item must be identical to one Massage Tools carries and in stock at the business offering the lower price. Massage Tools reserves the right to decline a price match when the price match would violate a manufacturer’s minimum advertised price (MAP) or when the price match would require Massage Tools to absorb shipping costs. To request a price match, please submit a quote cart with your price match request written in the notes field or contact us at sales@massagetools.com or (866) 928-9955 extension 1.
How to Order
Ordering Information
It couldn't be easier to order from Massage Tools! Whether you choose to speak with one of our licensed practitioner product specialists, or prefer the convenience of ordering online through the website or a quote cart, you'll find your purchasing experience with Massage Tools is easy and enjoyable.
Order Online
Visit us at www.massagetools.com to order online, seven days a week, 24 hours a day. Just about everything we sell is available online, and you can order with confidence through our secure server. You can also submit a quote request for any order you would like customized or reviewed by a member of our sales team. Common use cases for quote carts include requesting the input of a licensed practitioner product specialist before finalizing your order, submitting your tax exempt status before purchasing, asking for the assistance of our sales team with your salon or spa layout, and requesting a bulk discount.
Order by Phone
To place an order with Massage Tools by phone, contact one of our licensed practitioner product specialists at 1-866-928-9955, extension 1. Our product specialists are happy to offer you in-depth product knowledge, custom equipment recommendations, news of special offers, product availability, and delivery details about any items on our website.
Our licensed practitioner product specialists can be reached Monday-Friday, 8:30am - 5:30pm Central Standard Time.
Estimated Delivery Date
Each product page displays an estimated delivery date for that product. If your order is time-sensitive, please contact our sales team at info@massagetools.com or (866) 928-9955 extension 1 to confirm product availability and an estimated delivery date for your order.
Small Parcel Shipments
Small parcel packages ship via Fedex, UPS, or USPS.
Tracking Information
You will receive a shipping confirmation email containing tracking information for each shipment in your order.
How To Cancel or Change an Order
We work hard to ensure that the product(s) you order from Massage Tools are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do is to contact our Massage Tools Customer Service team at cs@massagetools.com or 1-866-928-9955, extension 3. Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. In this case your Customer Service Representative will assist you with a Return Authorization request. While we strive to maintain the easiest return policy in the industry, some items cannot be returned for very specific reasons. Please see our Returns & Cancellations Policy for more information.
When Will My Credit Card be Charged?
If you place your order with a credit card, you will only be charged for your items once a Massage Tools customer service team member has reviewed and processed your order. If you place your order with PayPal, your order will be charged at the time of purchase.
Sales And Use Tax Policy
Massage Tools must assess sales tax in all states in which it has a physical or economic nexus. Massage Tools complies with all local, state, and federal laws and cannot waive sales tax on orders for any taxable entity located in a state in which Massage Tools has a sales tax license. Businesses that do not assess sales tax may not be compliant with the sales tax rules of your state and/or municipality and that if you purchase from such businesses, you may be responsible for use tax on those purchases.
Sales Tax Exemptions
If you are an entity that qualifies for a sales tax exemption in a state where Massage Tools is required to collect sales tax, please contact us before placing your order at info@massagetools.com or (866) 928-9955, extension 1, so that we can adjust your taxable status in our system.
Create a Personal Account
You don't need a personal account to shop and order at Massage Tools. But registering for an account makes it easier for you to track a current order, as well as shop during future visits. It's easy to create an account, and you don't need to keep your credit card number on file if you don't want to. To create a personal account or to log in to your account, click here. Or, you can create your account when you check out.
If you have an account and you've forgotten how to access it, remember that your e-mail address is your username. If you wish to reset your password, you can do so here or by contacting our customer service team at cs@massagetools.com or (866) 928-9955, extension 3.